Closed: Tesla Software Update 2019

APPLIED TO TESLA MODEL S PRODUCED 2013–2016

At its peak, this claim had 0 participants and sought compensation because Tesla Model S cars were downgraded.

We believed Tesla should once again be held accountable in Norway.

In 2015 Tesla marketed a Model S with 30% more horsepower than it actually had. Customers took the matter to court in 2017. A smaller group (35 participants) won in spring 2018, and our group (80 participants) won in summer 2018. This was the largest case against Tesla in Norway at that time.

That case concerned misleading marketing. This software case concerned the cars being downgraded afterwards, which formed the basis for a price reduction claim. The car was no longer what it had been, due to a deliberate downgrade.

Timeline of the case:
  • 12 November 2025 – We finally, and with a heavy heart, concluded that the Tesla case had to be closed. Due to lack of interest from participants we could not start the group lawsuit as a continuation of the small-claims court case. Read more here (Norwegian).
  • 19 February 2025 – The Norwegian Supreme Court decided that Tesla must pay NOK 50,000 in compensation to those who HAVE or HAVE HAD a Tesla Model S produced 2013–2016. The judgment covered four pilot cases in the group ahead of us. The rest of that group (a little over 100 owners) demanded the same compensation – and of course we would do the same for our group.
  • 22 October 2024 – Tesla appealed the Court of Appeal's decision to the Supreme Court.
  • 21 September 2024 – The Borgarting Court of Appeal ruled that Tesla must pay NOK 50,000 to everyone who owns or has owned a Tesla Model S produced from 2013 to 2016.
  • There was once again a smaller group ahead of us (around 100 participants), and they won. Last time it took three months from the smaller group winning until the larger group won. Our group already had 1,028 participants.
  • In Norway there are around 11,000 affected cars (Tesla Model S produced 2013–2016), but unfortunately only those who actively claimed compensation received it. You could claim for cars you own or have owned, and each car could only be registered once.
We encouraged participants to read this before registering:

We gathered participants, handled the entire complaint process and kept everyone updated throughout the case. After registration you would receive newsletters about the case, so it was important to provide a correct email address.

The claim concerned the 2019 software update and applied to Tesla Model S produced in the period 2013–2016.

By registering, participants accepted the following:

Registration was FREE, and free participants received 50% of the compensation if the claim succeeded. The remainder was a success fee that went to the lead lawyer and those who assisted in the work.

After registering, participants could choose to upgrade their participation in order to receive 70% or even 90% of the compensation. In that case the success fee would be reduced to 30% or 10%.

If the compensation took the form of repairs or other non-cash benefits (rather than a cash payment), the success fee would be invoiced. The participant then had to pay this amount according to the invoice, as soon as possible and no later than 30 days.

How participation in the claim worked:
  1. Registration

    For those who had, or previously had, one of the affected cars.

  2. Follow-up

    We gathered the participants, handled the entire complaint process and kept everyone informed through regular newsletters, updating them on progress throughout the lifetime of the case.

  3. Negotiation

    The two previous Norwegian group cases against Tesla ended in settlements shortly before trial. The lead lawyer also stood behind the largest of those cases.

    This time there was again a smaller group ahead of us. After first winning in the Conciliation Board and losing in the District Court, they chose four pilot cases. Those cases won in the Court of Appeal on 21 September 2024, and it was then decided that those who had or had had a Tesla Model S produced 2013–2016 were entitled to NOK 50,000 in compensation. Tesla appealed to the Supreme Court, but the appeal was rejected and the judgment became final on 19 February 2025.

    Unfortunately you had to actively CLAIM the compensation in order to receive it.

  4. Result

    Those who chose to participate for FREE would receive 50% of the compensation.

    It was possible to upgrade participation to receive 70% or even 90% of the compensation. This was entirely voluntary.

    The remainder was a success fee that went to CarClaims and those who assisted in the work.

    By joining the group, the financial risk was limited to whatever participants themselves chose to contribute – either by upgrading their participation or in other ways.

Closed: Tesla Software Update 2019

APPLIED TO TESLA MODEL S PRODUCED 2013–2016

Registration
Acceptance of success fee

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