Several car models marketed with four-wheel drive have been shown not to deliver as promised, particularly when it comes to functionality when reversing. Many of these cars have a system that disables four-wheel drive when reversing, despite being sold as models with proper four-wheel drive. This is a serious defect that can have significant implications for safety or the risk of getting stuck, especially in demanding conditions such as snow and ice, where four-wheel drive is crucial for good traction.
What does it cost to participate in the OneWay and Missing 4x4 claim?It is completely FREE to participate in the OneWay and Missing 4x4 claim. As a participant you will get your own personal page on Car.Claims. There among other things you can see how many other owners have registered the same type of car as you. When we have a certain number of participants with the same car model, we will have experts assess the car model in question and get 100% verification that it is affected by the fault.
If you register before we have tested the car, we will keep you updated in the period until the test is carried out. When it is confirmed that the car is affected, you can continue to participate FREE, and you will receive an industry leading 65% of the awarded compensation. The remaining 35% will go to the platform and to those who financed the case and ensured that it was successful.
If it turns out that your car was not affected, the case is closed without any costs on your part.
If the car is affected, we will put together a varied selection of participant packages, so you can choose the package that best suits you.
The FIRST STEP is to register the car, and as mentioned, that is completely FREE.
The OneWay and Missing 4x4 claim is open for EXISTING OWNERS of the affected car models who have purchased a car with faulty four-wheel drive. We therefore invite owners of the following models to participate:
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Audi Q3, Q5, Q7, A4, A6, A8, Q8, S4
System: The Quattro system normally operates with front-wheel drive at low speed and when reversing, and only activates the rear wheels when driving forward. Read more about the case here
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BMW X1, X3, X4, X5, X6, X7, 3-series, 5-series
System: The xDrive system activates the rear wheels when needed, but does not work when reversing. Read more about the case here
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Ford Kuga, Ford Escape, Ford Focus Active, Ford Edge, Ford Explorer
System: The Intelligent AWD system activates the rear wheels when driving forward, but disengages when reversing. Read more about the case here
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Honda CR-V AWD, Honda HR-V AWD
System: The AWD systems activate the rear wheels when driving forward, but deactivate them when reversing. Read more about the case here
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Jeep Cherokee, Grand Cherokee, Renegade, Compass
System: The Selec-Trac AWD system often only activates when driving forward and not when reversing. Read more about the case here
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Land Rover Discovery, Range Rover Sport, Range Rover Velar, Evoque, Defender
System: The Terrain Response System can deactivate the rear wheels when reversing, and only the front wheels are used in some drive modes. Read more about the case here
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Mazda CX-5, CX-30, CX-50, Mazda 6
System: The i-ACTIV AWD system activates when driving forward, but deactivates when reversing. Read more about the case here
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Mercedes-Benz GLC, GLE, E-class, C-class, GLE Coupé, EQC
System: The 4MATIC system only activates four-wheel drive when driving forward and deactivates it when reversing. Read more about the case here
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MG4 Electric, MG Marvel R Electric
System: The Supreme Court has ruled that owners can have their purchase cancelled because the cars do not have four-wheel drive when reversing. Read more about the case here
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Porsche Macan, Cayenne
System: PTM (Porsche Traction Management) activates the rear wheels when needed, but does not work when reversing. Read more about the case here
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Subaru Outback, Forester, XV, Impreza, Legacy
System: The Symmetrical AWD system can deactivate the rear wheels when reversing to reduce wear, even though it is normally permanent AWD. Read more about the case here
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Toyota RAV4, Highlander, Prius AWD-e
System: The AWD systems used here do not activate the rear wheels when reversing. Read more about the case here
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Volkswagen Tiguan, Touareg, Passat Alltrack, Golf R
System: The 4Motion system only activates when needed and typically does not work when reversing. Read more about the case here
In the OneWay and Missing 4x4 claim we demand that purchases be cancelled for consumers who have purchased cars affected by this defect. Alternatively, if the car owner prefers, a price reduction can be claimed. When a car is marketed as a four-wheel drive, the consumer has the right to expect four-wheel drive to work regardless of whether the car reverses or drives forward. That four-wheel drive does not work when reversing constitutes a significant defect, which makes the car less functional and potentially dangerous in certain situations.
In line with previous court rulings in both the Court of Appeal and the Supreme Court, where it was established that purchases can be cancelled and that consumers have the right to have the purchase price refunded, we will in this claim demand cancellation of the purchases and refund of the purchase price including any default interest. If the car owner prefers, a price reduction can alternatively be claimed.
Consumers have the right to have the purchase price refunded when the car does not live up to what was promised in the marketing. This was unanimously confirmed by the Supreme Court Appeals Committee in April 2025. Consumers who have purchased cars with faulty four-wheel drive or misleading descriptions of the four-wheel drive function have the right to cancel the purchase, as the lack of expected fully functional four-wheel drive is a significant defect.
Several car models marketed with four-wheel drive have been shown not to deliver as promised, particularly when it comes to functionality when reversing. Many of these cars have a system that disables four-wheel drive when reversing, despite being sold as models with proper four-wheel drive. This is a serious defect that can have significant implications for safety or the risk of getting stuck, especially in demanding conditions such as snow and ice, where four-wheel drive is crucial for good traction.
What does it cost to participate in the OneWay and Missing 4x4 claim?It is completely FREE to participate in the OneWay and Missing 4x4 claim. As a participant you will get your own personal page on CarClaims. There among other things you can see how many other owners have registered the same type of car as you. When we have a certain number of participants with the same car model, we will have experts assess the car model in question and get 100% verification that it is affected by the fault.
If you register before we have tested the car, we will keep you updated in the period until the test is carried out. When it is confirmed that the car is affected, you can continue to participate FREE, and you will receive an industry leading 65% of the awarded compensation. The remaining 35% will go to the platform and to those who financed the case and ensured that it was successful.
If it turns out that your car was not affected, the case is closed without any costs on your part.
If the car is affected, we will put together a varied selection of participant packages, so you can choose the package that best suits you.
The FIRST STEP is to register the car, and as mentioned, that is completely FREE.
If you are one of the affected owners, you have the right to cancel the purchase and get your money back. The EASIEST WAY to do this is by joining our claim. YOU register the car, WE do the work! We stand together to ensure justice for consumers and that car manufacturers take responsibility for their products.
The OneWay and Missing 4x4 claim is an important step to ensure consumers get what they paid for. When four-wheel drive does not work as promised, the affected buyers have the right to cancel their purchases and get their money back. It does not matter whether you bought the car new or used. If you have purchased a car that does not have the functionality you were promised, it is high time to stand up for your rights.